Check-in issue with QR code

Incident Report for Teamgo

Resolved

This incident has been resolved.

Posted Mar 10, 2021 - 11:08 ACDT

Update

We are conducting upgrade and optimising the servers to handle more load. Normal check-ins, except express checkin, should not be affected.

Posted Mar 10, 2021 - 10:54 ACDT

Monitoring

We are monitoring system performance issue with regard to some customers getting intermittent responses when scan to check-in with the QR code.

Posted Mar 10, 2021 - 09:43 ACDT

This incident affected: Visitor sign-in via kiosk.